Salesforce Field Service Lightning Practice Exam

Can Service Resources be fully deleted from the system?

1. Yes, they can be deleted

2. No, they can only be deactivated

3. They can be archived

4. Only if there are no scheduled appointments

The correct answer is: No, they can only be deactivated

Service Resources in Salesforce Field Service Lightning cannot be fully deleted from the system. Instead, they can only be deactivated. This limitation is in place to maintain the integrity of the data and to ensure historical information remains accessible. Deactivation allows users to effectively remove a resource from active use while still retaining their data for reporting and historical reference. When a service resource is deactivated, they no longer appear in the list of available resources for scheduling or other operational tasks, but their records are preserved in the system. This is particularly important in the context of long-term planning and auditing, where past resource data might need to be referenced or analyzed. It’s essential for organizations to manage their resources effectively, and the deactivation process is aligned with the industry's best practices in maintaining both operational functionality and data integrity. Therefore, although resources cannot be fully deleted, deactivation suffices for management needs while keeping the data intact.