Salesforce Field Service Lightning Practice Exam

Can resources be assigned to their absence periods if the FSL Managed Package is installed?

1. Yes, they can

2. No, that's not allowed

3. Yes, but only with special permissions

4. No, it will trigger a conflict alert

The correct answer is: No, that's not allowed

In Field Service Lightning (FSL), when a resource has an absence period defined, they are considered unavailable to be scheduled for work during that timeline. This is an essential part of effective resource management, as it ensures that planning and scheduling do not inadvertently assign tasks to resources who are unavailable due to absences. The system respects the absence periods set for resources and does not allow any scheduling of work assignments during these timeframes. This mechanism is crucial for maintaining efficient operations and optimizing resource deployment, which is a key element of service management. When a resource is marked as absent, it is important for the system to enforce this status to avoid potential conflicts and ensure that the right resources are assigned the right tasks without straining their availability. Hooking into these absence periods also prevents the triggering of conflict alerts that would complicate scheduling and operational efficiency. By ensuring resources cannot be scheduled during their defined absence periods, FSL promotes accuracy in service management and preserves the integrity of the scheduling process.