Salesforce Field Service Lightning Practice Exam

Are most Field Service Lightning standard features available in all versions of the Salesforce app?

1. Yes

2. No

3. Only in premium versions

4. Only on desktop versions

The correct answer is: Yes

Most standard features of Field Service Lightning are indeed available in all versions of the Salesforce app. This accessibility allows users across different levels of Salesforce licensing to benefit from essential field service functionalities like scheduling, dispatching, and tracking work orders, which are integral to optimizing field service operations. This inclusivity helps organizations streamline their service processes irrespective of the specifics of their Salesforce subscription. Field Service Lightning is designed to provide a robust set of tools to enhance operational efficiency and customer satisfaction, making sure that even users with standard licenses can leverage important features to meet their field service needs. This broad availability is crucial for ensuring that companies utilizing Salesforce can effectively meet their service commitments and manage their field workforce. The other options suggest limitations or restrictions that do not align with the overall design of Field Service Lightning, which prioritizes offering its core features widely to facilitate service excellence across various business scenarios.